Frequently asked questions
Answers about appointments, your first visit, and contacting the clinic.
Appointments
Does an online appointment request confirm my appointment?
No. Requested times are preferences. An appointment exists only after clinic staff confirms it.
How quickly will the clinic respond to an appointment request?
We aim to respond within 24 hours. Your request remains pending until clinic staff contacts you and confirms an appointment.
What kinds of appointments can I request online?
The online request is for routine care or non-urgent illness or injury for a dog or cat. Call the clinic during business hours for an urgent concern.
Your first visit
How can I prepare for a first visit?
Bring cats in a secure carrier and dogs on a secure leash. Bring any records and a list of medications, allergies, and current food or diet information you have.
How do I arrange prior medical records?
Call your previous veterinarian and ask them to email you a copy of your pet’s records for the past year (if applicable). Alternatively, you can have them email the records directly to us at [email protected]
Urgent care and contacting us
What should I do if my pet needs urgent help?
Call Arrow Animal Hospital during clinic hours and do not use the appointment form. When the clinic is closed, contact one of the emergency hospitals listed on the website.
Who should I ask about care or an estimate?
Call the clinic to discuss your pet’s needs or to ask about an estimate for care.
Where can I find the clinic’s hours and directions?
Visit the contact page for the current regular hours, street address, directions, holiday closures, and accessibility information.
Urgent or emergency concern
Call before sending a routine request.
Urgent concerns during clinic hours: call the clinic and do not use this form. When the clinic is closed, contact one of the emergency hospitals listed below. If the clinic cannot be reached, contact one of these emergency hospitals.
- Emergency Pet Hospital of Glendora500 S Glendora Ave, Glendora, CA 91740 · Mon–Fri 6:00 p.m.–8:00 a.m.; weekends and holidays open 24 hours(626) 594-0356
- ACCESS Specialty Animal Hospital – Pasadena2570 E Foothill Blvd, Pasadena, CA 91107 · Open 24 hours, every day(626) 993-9600
- MarQueen Veterinary ER & Specialty1582 N Benson Ave, Upland, CA 91786 · Emergency visits daily 8:00 a.m.–midnight; hospitalized patients receive 24-hour care(909) 303-1700