Respect for your information.

How the website is used

Effective and approved 2026-10-09 (America/Los_Angeles).

When you submit an appointment request or new-client registration, Arrow Animal Hospital collects the contact information, pet information, visit reason, preferred availability, travel destination and departure date for health-certificate requests, and optional handling or accessibility notes that you provide. Email is optional; a blank email is not retained. New-client registration may also include optional titles, a second named phone number, Partner details, how you heard about the clinic, an emergency contact and medical decision authorization, and a Social media release decision. Arrow uses this information to review your request, contact you, prepare for care, and operate the protected staff inbox.

Cloudflare Turnstile processes technical request and browser information to help prevent automated abuse. Arrow may process IP addresses and technical request information for rate limiting, security logging, and abuse prevention. Application logs exclude client contact information, medical details, and security tokens. Resend receives only a minimal staff alert containing the request reference, type, timestamp, and protected staff link; the email contains no client, pet, or medical details.

Appointment and registration details are available through the website’s protected staff system for 90 days for new requests. Earlier requests keep their original expiry. Access ends at that deadline, and physical deletion follows asynchronously through automated database cleanup. Minimal audit and security metadata may be retained for up to 90 days. Email-provider retention is controlled by the provider. Social media consent is recorded with the applicable disclosure version and a server receipt time. The current website disclosure version is arrow-media-release-2026-09-20-v2; prior versioned records retain their original version. Historical records from before this control display the decision as Not collected. Staff-only registration printing is generated on demand in memory; no generated PDF is stored.

When offered after an appointment request or through a clinic follow-up sheet, you may send photos or short videos of the selected pet. Sending a file is optional. For each pet and visit, you may choose Care only or Allow social media use; if you make no choice, the files are for care only. A file you send for care is accepted whether or not you allow social use. Clinic staff may also add photos or videos taken during the visit, and those follow the same choice you make for that visit. Files go directly to private cloud storage, are automatically checked to confirm they are genuine, supported photos or videos before anyone can open them, and are never publicly accessible. Only authorized clinic staff can view them; the website never shows your files, prior visits, or case details to anyone who has a follow-up link or code.

With your Allow social media use choice, staff may consider that visit’s photos and videos, together with a short staff-written summary, for a private video draft reviewed only by clinic staff. Staff decide whether to use any file, and nothing is posted or published by this step. To suggest on-screen captions, only the staff-written summary may be shared with an AI service provider; your files, contact details, and pet records stay with the clinic, and staff approve any caption before it appears in a draft. To withdraw social-use permission, choose Care only while your photo and video page is open, or call the clinic. Withdrawal immediately denies social draft access, and deletion of affected draft outputs follows; the original files stay available for your pet’s care until their normal expiry.

Files that fail the automatic check are deleted promptly after the automatic check; automated storage cleanup removes remaining files after 90 days. Staff access to original files for care ends 90 days after the related appointment request, or sooner after a verified deletion request. Private video drafts expire at the same time and lose access immediately when social-use permission is withdrawn. Minimal consent and security records, which contain no files or summary text, may be kept for up to 90 days. The current visit photo and video disclosure version is media-social-visit-2026-09-26; choices made under an earlier version keep that version.

Arrow limits appointment information to authorized staff and service providers needed to operate and secure the request system. The website does not use advertising tracking or analytics. Do not submit payment-card information, government identifiers, or unrelated sensitive information. Call Arrow Animal Hospital at (909) 592-1931 with privacy questions or correction requests.